Shipping Policy
At our store, we are dedicated to providing fast, reliable, and secure delivery services. Your satisfaction is our top priority, and we strive to ensure every order reaches you safely and on time.
1. Free Worldwide Shipping
We offer complimentary shipping on all orders over $99, available to customers in more than 200 countries. This policy reflects our commitment to making our products accessible and affordable globally.
2. Estimated Delivery Times
Shipping times vary by destination and are handled through insured international carriers. Estimated delivery periods are as follows:
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United States: 8–25 business days
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Canada & Europe: 8–25 business days
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Australia & New Zealand: 8–25 business days
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East Asia: 8–25 business days
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Southeast Asia: 8–25 business days
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Middle East: 10–25 business days
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Mexico, Central & South America: 10–25 business days
These are estimated delivery times and may be affected by customs processing, local carriers, or unforeseen delays.
3. Tracking Your Order
After your order is processed (usually within 7 business days), a confirmation email with a tracking number will be sent. You can track your package via:
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Our website tracking page, or
4. Delivery Issues
If your tracking shows that your package has been delivered but you have not received it, please:
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Check with neighbors or building management
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Inspect secure delivery locations on your property
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Contact service@heartssoldseparately.us if the package cannot be located
Our team will assist you promptly to resolve the issue.
5. Modifying Orders or Shipping Information
If you need to change your order or update your shipping address, please contact our support team as soon as possible. While we will do our best to accommodate changes, requests may not be fulfilled once the order has been processed for shipment.
6. Customs Duties and Import Fees
We ship duty-paid worldwide. If customs fees are charged upon delivery, please provide us with the official invoice, and we will reimburse the full amount.
7. Customer Support
For any questions or concerns regarding your order, shipping, or delivery, please contact us at service@heartssoldseparately.us. Our team is ready to ensure a smooth and satisfying shopping experience at our store.