Privacy policy

Thank you for visiting HEARTSSOLDSEPARATELY. Protecting your personal information and your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website and services. By using our site, you agree to the terms described in this policy.

1. Personal Information

"Personal Information" refers to any data that can identify you, including but not limited to: name, address, email, phone number, and payment details.

2. Information We Collect

We collect information in the following situations:

  • Purchases: Name, shipping address, email, and payment details to process and fulfill your orders.

  • Website Usage: IP address, browser type, device information, and operating system for analytics and security purposes.

  • Subscriptions & Accounts: Information you provide when subscribing to newsletters or creating an account.

3. Consent

By providing personal information to complete a transaction or request a service, you consent to our collection and use of it for that purpose. For any additional use, such as marketing, we will obtain explicit consent or provide an option to opt-out.

4. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Respond to inquiries and provide customer support

  • Send order updates and promotional communications (with consent)

  • Analyze usage patterns and improve our website and services

5. Information Sharing

We do not sell or share your personal data with unrelated third parties. Disclosure may occur in the following cases:

  • As required by law or legal process

  • To enforce our Terms of Service

  • To authorized service providers involved in order fulfillment or payment processing

6. Email Communications

With your consent, we may send marketing emails regarding promotions, new products, or other updates. You may unsubscribe at any time using the link provided in the email.

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies before submitting personal data.

8. Data Security

We implement industry-standard safeguards to protect your personal information. Sensitive data, including payment information, is encrypted using SSL and stored with AES-256 encryption.

9. Protection of Minors

Our services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 13. If such data is identified, it will be deleted promptly.

10. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your data, subject to legal or contractual obligations

To exercise your rights, please contact service@heartssoldseparately.us.

11. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

12. Data Breach Notification

In the event of a data breach affecting your information, we will promptly notify you and take all reasonable measures to secure your data.

13. International Transfers

Your information may be transferred and processed in countries other than your own. By using our services, you consent to such transfers, which may be subject to the laws of those jurisdictions.

14. Governing Law

This Privacy Policy is governed by the laws of the United States, unless local regulations require otherwise.

15. Updates to This Policy

We may update this Privacy Policy at any time. Changes take effect immediately upon posting on our website. Material changes may be communicated via email or website notification.

16. Contact Us

For questions or concerns regarding this Privacy Policy, please contact service@heartssoldseparately.us.