FAQs

1. How do I place an order?
Browse our store, select the items you want, and add them to your shopping cart. At checkout, enter your shipping and payment details and follow the on-screen instructions to complete your purchase.

2. What payment options are available?
We accept major credit and debit cards such as Visa, MasterCard, and American Express, as well as PayPal where available. Payment is securely processed during checkout.

3. How can I track my order?
After your order is shipped, you will receive a confirmation email containing a tracking number. Use this number to monitor your package via the carrier’s website or our store tracking page.

4. Do you ship internationally?
Yes, we ship to most countries worldwide. Enter your shipping address at checkout to view available delivery options and applicable shipping costs for your location.

5. How long does it take to process and deliver my order?
Orders are usually processed within 1–7 business days. Delivery times depend on your location, typically ranging from 8 to 25 business days.

6. What is your return and exchange policy?
We accept returns within 30 days of delivery for items in original condition and packaging. Customers may request a refund or exchange following our return guidelines. Return shipping is usually the customer’s responsibility unless the item is defective or incorrect.

7. How can I contact customer support?
For questions or assistance, reach out to our support team at service@heartssoldseparately.us or use the contact form on our website. We strive to respond promptly and provide helpful guidance.

8. Are your products environmentally friendly?
Yes, many of our products are made using eco-conscious materials and sustainable manufacturing practices. Look for the “eco-friendly” label on applicable product pages.

9. Can I modify or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us immediately at service@heartssoldseparately.us if you need to make adjustments, and we will do our best to assist you.

10. How can I stay updated on new products and promotions?
Subscribe to our newsletter or follow our social media channels for updates on new arrivals, special offers, and exclusive member discounts.